1. Introduction
Welcome to Lubbon. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
Information You Provide:
- Account Information: Name, email, phone number, profile picture, payment information
- Driver Information: License, vehicle registration, insurance, background checks
- Trip Information: Pickup/drop-off locations, route, distance, duration, fare
Information Collected Automatically:
- Location Information: Precise location data during app use
- Device Information: Device type, OS, identifiers, network info, IP address
- Usage Information: Pages viewed, features used, actions taken
3. How We Use Your Information
- Connect passengers with drivers and process payments
- Verify user identities and maintain platform security
- Analyze usage patterns and enhance user experience
- Send trip receipts, service updates, and promotional messages
- Comply with legal obligations and enforce agreements
- Customize your experience and provide recommendations
4. How We Share Your Information
- With Other Users: Share necessary information to facilitate rides
- With Service Providers: Payment processing, data analysis, customer service
- For Legal Reasons: Comply with legal obligations and law enforcement
- Business Transfers: In connection with mergers or acquisitions
- With Your Consent: For any other disclosed purpose
5. Your Rights and Choices
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your information
- Data Portability: Request a copy in portable format
- Withdraw Consent: Withdraw consent at any time
Contact us at lubbonn@gmail.com or +639 266 77917 to exercise these rights.
6. Location Information
We collect location data to provide core services. You can manage location services through device settings, though this may limit features.
- Passengers: Location collected from app open until trip ends
- Drivers: Location collected when available for trips
7. Data Retention
We retain information as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Trip data is typically retained for 7 years. Account information is retained until deletion is requested.
8. Data Security
We implement security measures including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication procedures
- Employee training on data protection
However, no internet transmission is 100% secure. We cannot guarantee absolute security.
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children under 18.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember preferences and settings
- Understand how you use our services
- Improve services and user experience
- Provide personalized content
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy and updating the date. Your continued use indicates acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy, contact us:
- Email: lubbonn@gmail.com
- Phone: +639 266 77917
- Address: Dolores, Abra, Philippines
Your Consent
By using Lubbon's services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.